MOXI is the inno­va­tive part­ner hos­pi­tals need to over­come the chal­lenges of pati­ent trans­por­ta­tion. Our plat­form offers you ground­brea­king solu­ti­ons that not only sim­plify the boo­king and coor­di­na­tion of jour­neys, but also increase adhe­rence to sche­du­les and mini­mize admi­nis­tra­tive effort. Dis­co­ver how MOXI can make your hos­pi­tal more effi­ci­ent while opti­mi­zing pati­ent care.


Com­pli­ca­ted boo­king processes

Curr­ently, boo­king pati­ent trans­por­ta­tion is often a com­pli­ca­ted and time-con­sum­ing pro­cess by tele­phone. Case mana­gers and nur­sing staff have to make num­e­rous phone calls to find a sui­ta­ble trans­port ser­vice. This manual pro­cess takes up valuable time and resources.

Lack of transparency

The lack of real-time com­mu­ni­ca­tion leads to a lack of infor­ma­tion about pos­si­ble delays or vehicle break­downs. Hos­pi­tal staff are the­r­e­fore often una­ware of the cur­rent sta­tus of pati­ent trans­por­ta­tion, which leads to uncer­tainty and inef­fi­ci­en­cies in coordination.

Bed occu­p­ancy

Inef­fi­ci­ent pati­ent trans­por­ta­tion has a direct impact on bed occu­p­ancy in the hos­pi­tal. If pati­ents arrive late or are not coll­ec­ted on time, this can lead to inef­fi­ci­ent use of available beds.

Dis­sa­tis­fied nur­sing staff

The bur­den pla­ced on nur­sing staff by the time-con­sum­ing boo­king pro­cess and the coor­di­na­tion of pati­ent trans­por­ta­tion often leads to dis­sa­tis­fac­tion and frus­tra­tion. This can have a nega­tive impact on morale and pati­ent care.

Dis­sa­tis­fied patients

Pati­ents who do not get to their appoint­ments on time due to delays or orga­niza­tio­nal pro­blems expe­ri­ence frus­tra­tion and uncer­tainty. In the worst-case sce­na­rio, this can delay medi­cal care and signi­fi­cantly affect pati­ent satisfaction.


From care for care

MOXI has been deve­lo­ped with a lot of dedi­ca­tion and in close col­la­bo­ra­tion with nur­sing and elderly care staff to ensure that our plat­form meets the needs of users in the best pos­si­ble way. From care for care: this has been our approach to ensure that MOXI is intui­tive, user-fri­endly and offers real added value in the hec­tic day-to-day care envi­ron­ment. Our solu­ti­ons have been exten­si­vely tes­ted and refi­ned to ensure that they can be smoothly inte­gra­ted into the work­flow and make the daily lives of care­gi­vers and pati­ents noti­ce­ably easier.

MOXI sim­pli­fies your ever­y­day life

The plat­form enables an intui­tive boo­king pro­cess, whe­ther online or by tele­phone, and pro­vi­des a clear over­view of available means of trans­por­ta­tion and alter­na­tive trans­port opti­ons. This greatly sim­pli­fies the plan­ning and boo­king of jour­neys and frees up time and resour­ces for actual pati­ent care. MOXI also impro­ves com­mu­ni­ca­tion by pro­vi­ding real-time infor­ma­tion on jour­neys, hel­ping to reduce wai­ting times and stress for pati­ents. Our plat­form is desi­gned to mini­mize admi­nis­tra­tive over­head and focus on pati­ent care, adding signi­fi­cant value to medi­cal facilities.



They are about focus­They are about focus

As a hos­pi­tal, you can have as many accounts as you like. For exam­ple, cen­trally for each ward or per­so­na­li­zed accounts for nur­sing staff or case mana­gers. We adapt to your structures.
We are happy to con­nect to your hos­pi­tal infor­ma­tion sys­tem. Depen­ding on which sys­tem you use, extra costs may be incurred.


Unli­mi­ted access
Exten­ded role management
Dis­patcher management
Indi­vi­dual onboarding
Trai­ning mate­rial online and offline
Tele­phone sup­port with pers. cont­act person
MOXI Call — 24/7 ser­vice for nur­sing staff
MOXI Road­map
MOXI Scan­ner
MOXI Appr­oval
Inter­faces to exis­ting systems
1,490.00 € / month
2,89 € per trip

MOXI explai­ned…

MOXI Hub: You can also see jour­neys in your MOXI that are boo­ked by others. This means you can also keep an eye on inco­ming patients.
MOXI Call: Your nur­sing staff can ask ques­ti­ons about jour­neys and obtain infor­ma­tion around the clock — we are there for you.
MOXI Road­map: The MOXI ser­vice is crea­ted for you. To ensure that we remain the best solu­tion for pati­ent trans­por­ta­tion in the future, we give you the oppor­tu­nity to actively par­ti­ci­pate or sim­ply to see new fea­tures. You have ideas, wis­hes or cri­ti­cism MOXI Road­map is the place for it.
MOXI Chat: A secure chat to exch­ange infor­ma­tion about the trips.
MOXI Scan­ner: With the scan­ner, you can easily pho­to­graph trans­port regu­la­ti­ons. Intel­li­gent soft­ware then reads the infor­ma­tion into the MOXI plat­form for you.
MOXI Appr­oval: Some jour­neys are sub­ject to appr­oval and must be appro­ved before depar­ture. With MOXI Appr­oval, we reco­gnize this and auto­ma­ti­cally send a request to the health insu­rance company.

FAQ for medi­cal facilities

FAQ for medi­cal facilities
About MOXI

How does MOXI work? 

MOXI offers a user-fri­endly plat­form through which you can enter the neces­sary mobi­lity requi­re­ments of your pati­ents. They are then auto­ma­ti­cally con­nec­ted with available pro­fes­sio­nal trans­por­ta­tion ser­vices nearby. The trans­port ser­vices are sel­ec­ted accor­ding to their avai­la­bi­lity, qua­li­fi­ca­ti­ons and equip­ment to ensure relia­ble and safe transportation.

Is MOXI available for my facility? 

You can alre­ady use us throug­hout Ger­many. MOXI is con­stantly working to expand its reach. We are curr­ently estab­li­shing many new col­la­bo­ra­ti­ons and part­ner­ships with hos­pi­tals and medi­cal faci­li­ties. Please feel free to cont­act us!

What advan­ta­ges does MOXI offer us? 

MOXI offers a wide range of bene­fits for you, including 
  • Auto­ma­ted boo­king platform
  • Impro­ved appoint­ment sche­du­ling and coor­di­na­tion for your patients
  • Increased pati­ent satis­fac­tion through punc­tual and relia­ble trans­por­ta­tion (live track­ing), no more disappointments
  • Sim­pli­fied bil­ling with health insu­rance com­pa­nies and bil­ling offices
  • Impro­ved inter­nal pro­ces­ses and efficiency

What is MOXI? 

MOXI is an inno­va­tive plat­form that enables pati­ents and medi­cal faci­li­ties to com­mu­ni­cate indi­vi­dual mobi­lity needs and to book and coor­di­nate rides for medi­cal pur­po­ses. MOXI con­nects pati­ents and medi­cal faci­li­ties directly with a pool of pro­fes­sio­nal trans­port ser­vices to mini­mize boo­king effort and improve adhe­rence to appointments.

Who can use MOXI? 

MOXI is aimed at pati­ents, medi­cal faci­li­ties such as hos­pi­tals, cli­nics and doc­tors’ sur­ge­ries as well as pro­fes­sio­nal trans­port ser­vices, con­trol cen­ters and health insu­rance com­pa­nies. The plat­form enables seam­less col­la­bo­ra­tion bet­ween all par­ties invol­ved in order to improve mobi­lity for peo­ple who are depen­dent on medi­cal transportation.

Pay­ment and security

Is MOXI safe? 

The safety of our pati­ents is our top prio­rity. That’s why we only work with pre­mium pro­vi­ders who have expe­ri­en­ced drivers.

Is my pati­ents’ data safe with MOXI? 

Of course, MOXI GmbH com­plies with the EU Gene­ral Data Pro­tec­tion Regu­la­tion and com­plies with the cur­rent data pro­tec­tion regu­la­ti­ons and is GDPR com­pli­ant. All data trans­fers and sto­rage are encrypted. Fur­ther infor­ma­tion on our pri­vacy policy can be found here:

Who pays for the transportation? 

Health insu­rance covers the costs of jour­neys if they are neces­sary for medi­cal reasons and pre­scri­bed by a doc­tor. MOXI makes bil­ling easier. As a per­son with sta­tu­tory health insu­rance, your pati­ents pay ten per­cent of the costs per trip, up to a maxi­mum of ten euros. The cost share is wai­ved if the pati­ent is in need of care and has a care degree. As a medi­cal faci­lity, you do not bear any fur­ther costs.

Regis­tra­tion and account

Do I have to create an account for my patients? 

No, to book a trip, you can sim­ply go to Book a ride and enter all the requi­red data as well as your patient’s mobi­lity rest­ric­tion. No sepa­rate account is required.

How can I update indi­vi­dual pati­ent data? 

If your pati­ents’ per­so­nal details have chan­ged, you can easily change them under My account or enter them directly the next time you make a boo­king. Of course, this also applies to your pati­ents’ indi­vi­dual mobi­lity requirements.

Trip and booking

Can I book the trip a few days in advance? 

You can of course book a pati­ent trip in advance. Sim­ply enter the desi­red pick-up time and desti­na­tion under Book a ride. You will receive an appoint­ment con­fir­ma­tion by email, text mes­sage, push noti­fi­ca­tion or app message.

Can­cel­la­tion and change 

If an appoint­ment chan­ges or you need to can­cel a ride for your pati­ent, you can do so in the MOXI account. We can only accept can­ce­la­ti­ons up to one hour before the ride. The­r­e­fore, we recom­mend that you make chan­ges and can­ce­la­ti­ons as early as pos­si­ble to ensure that we can pro­cess your request in a timely manner.

Dif­fe­rence bet­ween KTW and taxi/rental car 

A KTW (ambu­lance) is a spe­cia­li­zed vehicle equip­ped for the safe trans­port of sick or inju­red per­sons. It has medi­cal faci­li­ties and is accom­pa­nied by qua­li­fied medi­cal per­son­nel. In con­trast, cabs and ren­tal cars pro­vide gene­ral pas­sen­ger trans­por­ta­tion ser­vices wit­hout spe­cia­li­zed medi­cal equip­ment or escort. MOXI auto­ma­ti­cally con­nects you with the best vehicle adapted to your per­so­nal mobi­lity restrictions.

How do I book a ride? 

Boo­king a ride is very easy. To do this, go to Book a ride and then enter your details and your mobi­lity rest­ric­tion, your desi­red pick-up and desti­na­tion and your desi­red time.

My pati­ent had a pro­blem with the trip 

If your pati­ent has a pro­blem with a trip, you or your pati­ent can cont­act our cus­to­mer ser­vice at any time. You can find all cont­act infor­ma­tion on our website.