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Can­cel­la­tion and change

If your appoint­ment chan­ges or you need to can­cel a trip, you can do so in your MOXI account. We can only accept can­ce­la­ti­ons up to one hour before the ride. The­r­e­fore, we recom­mend that you make chan­ges and can­ce­la­ti­ons as early as pos­si­ble to ensure that we can pro­cess your request in a timely manner.